We aim to be the most customer-focused Order Fulfillment provider out there. We believe that clear, upfront billing is essential. That’s why our pricing is straightforward, easy to follow, and free from hidden charges, so you always know what you’re paying for.
While some providers make their pricing confusing to add extra fees, we’re committed to full transparency. With Packetail, you’ll always see your costs in advance, and our popular pay-as-you-go option lets you estimate your expenses based on real usage. We promise you’ll never be surprised by hidden fees—ever!
HOW WE PERSONALIZE YOUR PLAN
1
DISCOVERY & INTRODUCTION
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We begin by learning about your business and presenting our services. We’ll address your questions and discuss any special needs, even those not listed on our website. By understanding your requirements, we can suggest the best base plan and customize it by adding or removing services to make sure your subscription fits perfectly.
2
INTELLIGENT ANALYTICS & RECOMMENDATIONS
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Using the details you share, our AI-powered analytics recommend the most suitable subscription plan for your business. We take into account your sales, objectives, history, forecasts, and budget. You’re always in control, but our suggestions help you get the best value.
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Our decision support also reviews shipping methods and carriers to find the most affordable options. We’ll do a final review to ensure all add-ons and subscription needs are covered.
3
DEDICATED ACCOUNT MANAGER
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Every Transervio customer gets dedicated support. Two account managers will handle your account, serving as your main contacts for any issues. This creates a strong partnership and ensures fast solutions. Our clients appreciate having dedicated account managers.
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With this support, you won’t have to call a generic helpdesk or wait on hold. You’ll reach someone who already understands your business, saving you time. Your Account Managers are available for any questions or to help you get the most from your subscription.
4
A PLAN DESIGNED FOR YOU
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We know every business is unique. That’s why we evaluate your needs and build a plan that delivers the best value. Our custom plans include all complimentary benefits and our best price guarantee.
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You’ll always receive advanced analytics, inventory and order management, personalized service, savings, and premium customer support at no extra cost.
FREE SERVICES INCLUDED
Packetail provides a range of complimentary benefits to every client, no matter your business size. Here’s a quick overview of some of these free services.
FREE ACCOUNT SETUP
When you join, your account will be created within a day or two. Once it’s ready, you’ll have full access to your subscriptions and settings. If your plan needs extra setup or integration, our IT team will make sure the transition is smooth with minimal downtime.
No Order Minimums or Maximums
We don’t set any minimum or maximum order limits. The only thing that matters is how many orders you want us to handle. You can always expect top-notch service, careful attention, and precise order processing from us.
No Storage Charges
Unlike many fulfillment providers, we don’t bill for long-term storage—unless your inventory needs climate control, storage is included for free.
Flexible Pay-As-You-Go
Looking for flexibility? Our pay-as-you-go plan lets you pay only for what you use, with no long-term contracts needed.
Simple, Scalable Integration
Our platform grows with your business and connects easily with your current eCommerce system, regardless of your shopping cart or technology. We offer free integration at no extra cost.
Complimentary Returns Processing
Returns can be challenging, but we simplify them by handling returns, refunds, and exchanges at no charge. It may not make returns enjoyable, but it will make your process smoother.
Standard Packaging Materials Provided
We provide standard packaging materials—boxes, fillers, envelopes, tape, and more—at no additional cost. If you need branded packaging, that’s a separate service.
Support Team Free of Charge
Along with dedicated account managers, you can contact our support team by phone, email, chat, or ticket. All support channels are free for our clients.
Unbranded, White-Label Fulfillment
We never add our branding to any package or order we fulfill for you. Your customers won’t know a third party was involved. We’re happy to stay behind the scenes so your brand stands out.
Shipping Discounts & More
We’ve secured special rates with several shipping carriers and pass those savings on to you. You’ll also benefit from other discounts, including bulk rates for high order volumes.